How Public Service Leaders Can Maintain Focus in What Feels Like Chaos
Learn how to recognize triggers, pause before reacting, and strengthen emotional agility even in high-pressure, chaotic situations.
Superapps: Do You Need One?
Agencies provide a lot of services. Could a superapp make it easier for citizens to use the services from various agencies? Learn more about this new platform model.
Maybe We Shouldn’t Call Them AI “Agents”
Sometimes, terminology matters. The term “AI agents” can be problematic in government. Beware of connotations when speaking of agentic services.
How a Digital-first Strategy Can Help Local Governments Win Over Residents
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
Is the Shutdown Your Sign to Pivot, Again?
What do you want to change while you are waiting for the shutdown to end? This could be a good time for self-reflection.
Algorithmic Redress: AI Due Process at Scale
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
The Future of Digital Media
Digital media is evolving as an important way to get an organization’s message out to the audience. Hear from an expert about upcoming trends.
Missing Your Co-Workers? It’s Still Possible to Connect Virtually
The pandemic has separated co-workers who share more than just office space. Working from home has taken away the informal communications that lend itself to building teams and morale. But it is still possible to connect online. It just takes a little bit of creativity.
“Worst Practices” When Working With Autistic Employees – Part 1
Autistic employees have much to offer the organizations they work for, but their talents and challenges often are misunderstood. Read on to learn about the obstacles that autistic workers face and how to treat these employees with sensitivity and fairness.
Technical Advisory or Architecture Board: Which One Is Right for You?
Technical advisory boards and architecture boards differ in their functions, but they each can help organizations. Learn how, so you can review your organization and see which model would be a greater asset.