Dealing with Resistance in the Workplace
Learn how to address and alleviate signs of resistance in the workplace.
Responding to the Angry Customer
If you work in any job with direct contact with customers, sooner or later you’re probably going to have to deal with someone who is in crisis mode. Knowing how to respond can be the difference between a job well done and a customer who vents his or her anger on you.
The Importance of Caring About Sharing
Data and idea sharing can help transform how local government agencies are addressing needs across communities.
The “New” Sharing Economy – Not So Fast…
The gig economy could be the future of the workforce. Check out what it means for your agency.
Where do You Buy Food in Your City?
Here’s what you need to know about business and civic erosion and what it could mean for your city.
Embracing Introversion
Today, we have a much better understanding of the difference between shyness and introversion and know that they are not interchangeable
Appreciation Works Best from Supervisors AND Colleagues
Focusing solely on supervisors and managers to support and communicate appreciation to their staff often is an unrealistic goal that creates problems when it isn’t attainable.
Roots and Shoots
Slowing down and re-anchoring ourselves in what is important at work can help grow your career in ways you may not have thought of.
Three Key Skillsets Federal IT Managers Must Master in 2017
As the roles and responsibilities of government IT professionals continue to evolve in 2017, these professionals will want to focus on investing in new skills in several key areas to better their chances for success.
How to Get Your Stuff Published in Mainstream Media (Part 2)
Here are some do’s and don’ts of getting your stuff printed or posted in local, regional or even national media.