I am in the early stages of researching case studies/best practices and lessons learned for our Intergovernmental Solutions newsletter on citizen engagement and participation. This issue of the newsletter will be published in early September. (we are currently finalizing an issue Transparency)Articles can be from any level of government including international. Articles and analysis comeRead… Read more »
Click here to read the full blog post: http://experiencematters.wordpress.com/2009/01/21/leadership-insights-from-obama%e2%80%99s-inauguration-speech/ This post has an interesting take on how brand promise was incorporated into Obama’s inaguration address, which will in turn shape overall strategic direction of the adminstration. Quick snackable leadership tips in the blog included: 1. Communicate reality; transparency is key 2. Employee engagement is criticalRead… Read more »
Leadership, Project Management
No, Helen Thomas has not been replaced by Ken Salazar, but the Interior Secretary did take possession of her high-profile front-row seat in the White House Briefing Room this afternoon, becoming the first Obama administration cabinet secretary to appear at a press briefing. It’s the first time anyone can remember a cabinet official sitting inRead… Read more »
I find myself repeating an amazing statistic a lot recently: the fastest-growing group on Facebook is people 35-54 years old. Guess how much that group grew in the past 6 months? (no peeking) 76% 176% 276% And the answer is … 276% according to Peter Corbett at iStrategyLabs, who’s been tracking Facebook stats. Think aboutRead… Read more »
The text of this Press Release appeared in the 1/26/09 Federal Register and would seem to begin the process for the issuance of a formal OMB Circular promoting government communication by Web 2.0 technologies: THE WHITE HOUSE Office of the Press Secretary For Immediate Release January 21, 2009 January 21, 2009 MEMORANDUM FOR THE HEADSRead… Read more »
Microsoft State and Local has launched a viral video campaign that is worthy of noting. The point of the campaign is to have state and local government IT employees upload creative video testimonials about how they used technology to help save money and further the mission of their agency — isn’t that what it’s allRead… Read more »
I wanted to share a letter with the GovLoop Community written by one of our partners and featured change agents, Ken Miller, author of We Don’t Make Widgets: Overcoming the Myths that Keep Government from Radically Improving. The letter was published by Governing Magazine last month. I look forward to hearing your feedback on theRead… Read more »
This is a response to a request for help posted in a discussion forum over in the Gov’t 2.0 Club group. If you would’ve commented on this, please do it over there so we can keep the good ideas in one place. Hi Amanda. Have you heard of the “social media release”? The concept isRead… Read more »
A couple of posts ago, I said I’d discuss Tweetburner, which produces short URLs at twurl.com. I have a free couple of minutes, so here we go. There are many services out there now that will shorten a URL for you, so some hideous mess like this one from EPA’s news releases database: http://yosemite.epa.gov/opa/admpress.nsf/d0cf6618525a9efb85257359003fb69d/2297c12a9f4773d285257547006497d4!OpenDocument turnsRead… Read more »
Uncategorized
I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
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