There is such a sense of peace when someone in need looks up and there is a volunteer to help. But all too often, there is a shortage of volunteers. They are needed in every area and every level. First responders can change the course of one’s life just as one can by sitting with theRead… Read more »
There are some commonly held myths about how to effectively grow your professional network. A few key tips can help you find a networking approach that works for you.
Now that we’ve all mastered when to use “they’re,” “their,” and “there” appropriately, here are the correct uses of some other tricky word choices that threaten to derail a well written sentence. Follow these general rules to avoid an embarrassing mistake in your next email. Than / Then Use “than” when comparing two things. ForRead… Read more »
Jeremy Vanderlan, ICF International As leaders at federal agencies come to grips with the tools of the digital age, they must develop an understanding of the right digital investments and initiatives to meet the expectations of their employees and the publics they serve. Catching up to the pace of this environment is a bit likeRead… Read more »
Ultimately, all we’re talking about are accuracy, fairness and thoroughness. Journalists share those values with us. Framing our discussions around those values can get results from a complaint while building a productive relationship with a reporter.
This topic isn’t really about the New Zealand government like all my other posts but it’s related to my work in the public sector so I thought you might find it interesting as well. So I’m doing something radical that I wanted to share with you: I’m taking my own advice. I know. You’re thinking,Read… Read more »
Leaders who accept their own limitations and find out what they don’t know demonstrate a sense of humanity and realness to others. People can see when leaders try their best and sincerely care about them. In return, the result is cooperation and comradery, further supporting the goals of the organization and making the workplace more… Read more »
The United States Office of Personnel Management has been working for awhile now to better enhance leadership development to keep qualified employees moving into management positions. This has included developing a training framework for future leaders, as well as defining performance metrics for the SES. Still, agencies have been given a fair amount of leeway when itRead… Read more »
I spend a lot of time talking about the poor quality of federal customer experience (CX) and the effects it has on the public. I’ve already talked about how federal agencies averaged the lowest score in Forrester’s CX Index. In fact, most of the worst performers in any industry were federal agencies and even theRead… Read more »
Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago. According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »