Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
Tips to Creating an Inclusive Workplace
People with disabilities often face barriers to employment. But conducting a disability assessment and providing reasonable accommodations can change that—and be a win-win for both employer and employee.
Better Grants for Operational Experience = Better Outcomes for All
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
How a Southern California City Became Drone-Ready With Geospatial Technology
Residents in Ontario, California, are poised to be among the first in the U.S. to experience a citywide drone delivery program.
4 Reasons Government Should Compensate User Research Participants
With government’s increased prioritization of inclusivity and accessibility, compensating research participants is more important than ever.
4 Strategies for Attracting and Retaining Software Development Talent
Agencies may not be able to compete with industry on salaries, but they can attract talent by creating an environment developers love.
How to Engage Neurodivergent Talent in the Government Workforce
Demystifying neurodiversity to drive government transformation is critical. Here are key factors framing the neurodiversity conversation.
4 Cybersecurity Trends Agencies Should Stay on Top of in 2022
In the year ahead, adversaries certainly will continue to refine their tradecraft, becoming even more sophisticated and brazen in their cyber campaigns.