First, Breakfast: 3 Tips for Going Back to the Office
With thoughts racing through your mind, you may say to yourself, how do I transition back into the workforce under new conditions?
What Moneyball Can Teach Us About Legacy IT
Winning in IT is a team sport. Combining legacy knowledge and advanced capabilities as one team achieves the real promise of IT.
Is Your Office Ready for the Post-COVID Crowds?
Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
Want a Bigger Impact? Partner With Other State Agencies That Share Your Goals
Cross-departmental collaboration is mutually beneficial. Competition may make you stronger, but collaboration makes you better.
A Framework for Supporting Employee Resilience
There isn’t one easy way to support and build employee resilience. But there is a spectrum of workplace conditions that can encourage and foster it.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Facilitative vs. Directive Leadership: What You Need to Know
Facilitative and directive leadership are two common styles in business and government, but what’s really the difference, and which will best serve you in your work?
A New Way to Think About Your Mindset
It helps to use this construct that Sinek offers to conceptualize our ways of thinking because we will find ourselves in situations where at times we are in an infinite mindset or a finite mindset.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.