Uyen Nguyen wrote a new post, Ensure Your Back to Office Plan Can Support Hybrid Working, on the site GovLoop 1 month, 2 weeks ago
The scope and scale of back-to-office plans vary between organizations.
Some offices have already opened, while others are putting plans in place to bring employees back gradually over the coming months. Others […]
Uyen Nguyen wrote a new post, Transform People, Process and Technology to Accelerate Your DevOps Journey, on the site GovLoop 1 month, 3 weeks ago
Digital transformation is a non-starter for government agencies if they can’t close their digital skills gap.
The potential for transformation is real, according to a recent International Data Corporation (IDC) […]
Uyen Nguyen wrote a new post, 5 Key Considerations for Enhancing Employee Engagement, on the site GovLoop 1 month, 4 weeks ago
As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in […]
The current global landscape has rapidly transformed the notion of digital innovation and upended traditional models of both work and the workplace, placing businesses around the world at the precipice of […]
Uyen Nguyen wrote a new post, Training Teams With Different Learning Preferences and Schedules, on the site GovLoop 2 months, 1 week ago
As the modern workplace continues to evolve, some employees are realizing that their knowledge and skills are no longer keeping up with new business challenges.
Organizations need to provide access to […]
Uyen Nguyen wrote a new post, Transportation Data Reveals the 100 Greenest Metro Areas in the US, on the site GovLoop 2 months, 1 week ago
See where your city’s transportation ranks on a list of the best and worst metro areas in the U.S. — and what levers your planners can move to improve your city’s climate stance.
In 2020, many cities moved […]
Uyen Nguyen wrote a new post, What Orlando’s Traffic Fatalities Revealed About Outdated Transportation Plans, on the site GovLoop 2 months, 3 weeks ago
Traffic fatalities rose even as driving decreased in 2020, according to the National Transportation Safety Council. This sobering fact has transportation planners stepping up their safety initiatives — e […]
Thank you for sharing this valuable insight. I do live in Orlando, and it is not a pedestrian friendly city. I walk to work, and drivers do not respect pedestrian crossings. Over 15 years ago, there was a transportation referendum that did not pass. There was discussion of another transportation referendum that has now been placed on the back burner with Covid.
Some organizations are not considering technology training for its full potential.
They see employee training and development primarily as a matter of professional development. Because benefits include […]
Uyen Nguyen commented on the post, To Asian American Public Servants: How Are You Doing?, on the site GovLoop 3 months, 3 weeks ago
I agree with Isaac, thank you for asking and for writing this.
Uyen Nguyen wrote a new post, Handle Unexpected Changes and Plan For a Changing World, on the site GovLoop 4 months ago
Many agencies today are at a turning point as the government landscape continues to evolve and organizations grow more dynamic and complex. We’re headed toward a huge shift in the way agencies plan, execute, and a […]
Uyen Nguyen wrote a new post, How a Crisis Center in Texas Improved Its Customer Service Experience, on the site GovLoop 5 months, 1 week ago
Contact center as a service (CCaaS) enables remote agents to facilitate cloud migration, add digital channels and much more. Overall, it can enhance an organization’s flexibility, agility, scale and […]
Many organizations jump into digital transformation without thinking through all aspects of their interactions with customers. To build an effective and scalable experience, organizations must focus on three main […]
Uyen Nguyen wrote a new post, Using Performance Analytics to Gain Powerful Insights, on the site GovLoop 5 months, 2 weeks ago
Every organization wants to make better business decisions. But sometimes it’s difficult to get visibility into the right data to make the right impact and align with wider business goals.
With real-time v […]
Uyen Nguyen wrote a new post, How Montana Transformed Its Constituent Engagement and Communications, on the site GovLoop 5 months, 2 weeks ago
In today’s customer-centric environment, it is critical to embrace powerful technology tools for better citizen experience. Montana’s Department of Labor and Industry had a critical communications prob […]
In the current global situation, mobilizing a remote workforce has become a critical step for government agencies to ensure continuity of operations and the ability to deliver mission-critical services without […]
Uyen Nguyen wrote a new post, How the City of Oakland Empowered Virtual Civic Participation, on the site GovLoop 5 months, 2 weeks ago
COVID-19 has been a game changer for every public sector and private sector organization in the world. It changed nearly everything about how citizens and customers interact with organizations of every shape and […]
Uyen Nguyen wrote a new post, What to Prioritize and Invest in During a Budget Shortfall, on the site GovLoop 5 months, 3 weeks ago
Agencies need to take a fresh look at their existing IT capabilities and implement a strategic approach to IT investments as their budgets are reduced and spending is scrutinized.
The impact of COVID-19 has […]
Uyen Nguyen wrote a new post, Using Contact Center-as-a-Service Technology for Better CX, on the site GovLoop 6 months ago
As cloud contact center offers mature, organizations are starting to consolidate to a singleContact Center-as-a-Service (CCaaS) provider for operations in multiple regions.
CCaaS providers who offer SaaS-based […]
Uyen Nguyen wrote a new post, Accelerate Your Agency’s Adoption of AI and ML with AWS and Partners, on the site GovLoop 6 months, 1 week ago
Artificial intelligence (AI), machine learning (ML) and related technologies have the power to transform government, providing new tools to improve daily operations, deliver more effective citizen services and […]
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