A recent IDC study shows that organizations have a vested interest in ensuring that their employees keep their skills up to date.
Posts By Uyen Nguyen
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.