Overcoming Accessibility Barriers in AI
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.
Stop Intruders in Their Tracks
It’s a well-known fact that agencies invest most of their cybersecurity budgets in trying to prevent breaches, but unfortunately, bad actors still manage to find their way in. So, how do you mitigate the damage that attackers can do once they get inside your system? Microsegmentation is an approach that involves creating isolated network segmentsRead… Read more »
The Future of AI and CX
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
How a Financial Wellness Benefit Helps Both Agencies and Employees
In this video interview, Lindsay Casel with DailyPay explores the advantages of financial benefits programs, for both agencies and their employees.
The Missing Conversation: AI Decommissioning and Succession Planning in Government
Governments are racing to adopt AI, but almost no one is planning for how to retire it. This article explores why AI decommissioning and succession planning are the blind spots executives and consulting partners must confront now to protect compliance, continuity, and trust.
How Carlsbad, California Attracts New Businesses
Carlsbad, California’s approach to economic storytelling, based on geospatial data, is a blueprint for how local governments can use the tools they already have to build the communities they envision.
Communities of Practice: An Amazing Tool for Your Toolbox
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
In Times of Change it is Easy to Spot a Leader
Practicing and emulating these leadership behaviors improves upon your own leadership skills.
Shadow Procurement: Micro-Purchases and Unvetted AI
Agencies worry about shadow IT, but the quiet risk today is shadow procurement, micro-purchases that bypass governance and bring in unvetted AI.
Data Modernization Is About More Than Infrastructure
In this video interview, Jim Weaver with Pure Storage discusses how agencies can maximize their data’s potential with modern, enterprisewide data management.
Three Ways Governments Can Build Cyber Strength Through Recovery
Governments can no longer focus on prevention alone to combat cyberattacks. The way forward is “recovery by design.” Learn more here.
The Daily Spark: Why Challenge Is a Gift Wrapped in Sandpaper
Overcoming resistance to challenge is the human edge in an AI world. Discover how a 7-day rhythm helps you struggle smarter and build resilience to thrive.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.