Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
Replacing legacy technologies with modern, cloud-based solutions enables agencies to extend operations to wherever their employees are.
We put together this GovLoop resource to help you learn more about the resilience lessons state and local agencies learned.
The COVID-19 pandemic has challenged agencies to innovate, pivot and scale at an unprecedented speed while imagining new ways of working.
With the inauguration of a new president and convening of a new Congress, localities will have to move quickly to ensure they can carry out a smooth transition for their federally funded projects amid an ongoing, increasingly devastating, pandemic.
Failing to address the widening tech skills gap is simply not an option. With this in mind, here are four initiatives that federal agencies should prioritize in the months ahead.
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.