The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Posts Tagged: data
Survey: Gov Employees Share Data Strategies and Top Challenges
Ensuring that data is fully available and accessible can be a major barrier for many agencies in achieving a truly data-driven culture.
How Utah County Used GIS to Help Ensure a Smooth Election
The second-largest county in Utah, Utah County, transformed its outdated election processes into a location-enabled system suited for modern-day elections.
Why Data Management Is Not Just an IT Concern
To realize the full benefits of their massive and growing stores of data, government agencies need to think in new ways about data management. Rather than coming at data management strictly from a technology perspective, they need to look at how they can get that data into the hands of their decision-makers, according to twoRead… Read more »
Talking Tech? Focus on the Outcome
When many top technologists and data scientists discuss what they do, the first words out of their mouths won’t be about the technical daily grind.
3 Things Colleges Can Teach Agencies About Cybersecurity
The COVID-19 pandemic has forced both government and higher education to think more about remote data and other cybersecurity concerns.
Takeaways on Trust Today in Government
Agencies desperately depend on citizen trust to achieve their missions, which makes mistrust a stumbling block of major proportions.
Improve Resilience in the Era of More
Believe it or not, data largely determines organizational resilience. If agencies have the information at hand to make decisions, they can successfully anticipate and respond to challenges.
States Join Forces in Using Data to Fight COVID-19
As COVID-19 came crashing down on the U.S. like a wave, first striking the West Coast before spilling into the rest of the country, state and local governments relied on one another to fine-tune their responses.
A Picture in Time: How NIH Has Responded to the Challenge of COVID-19 Data
While with a vaccine and the right response, the pandemic itself will fade, its long-term health impacts will live with those who contracted and survived the virus. Interoperable, nuanced data will be vital to treating their conditions.