Driving Citizen-Centric Engagement
A citizen-centric government experience is going to be the new normal in today’s digital world.
Posts Tagged: Digital
Silicon Valley: Give Gov a Digital Reboot
Attention Silicon Valley talent: “Uncle Sam” wants YOU! That is, to help reinvent government via mass digitalization of citizen-facing services across the sprawling federal bureaucracy. Several generations ago, in January 1961, President John F. Kennedy famously stated in his inaugural address: Ask not what your country can do for you — ask what you canRead… Read more »
In New Zealand: Reviewing a Review
I spent last week on a review panel looking at the performance of a New Zealand university’s web team. It was an illuminating experience – and a very positive one – but it got me to thinking about the how to operate within a changing digital environment. That’s pretty vague so let me explain aRead… Read more »
The Future of Libraries: DigitalNZ is Leading the Way
Change is scary When the internet started to hit critical mass in the late 1990s / early 2000s, there were dire stories about how libraries would go the way of dinosaurs, with the expectation that books would be deliberately destroyed like a Fahrenheit 451 dystopia or tossed in a landfill somewhere to moulder quietly. MoreRead… Read more »
Design Doing: Creating a Digital Practice
By Stacy Surla The environment we work in matters. It gives us agency – the ability to affect things with our actions. As user experience professionals, it’s important for us to think about transforming the business – our environment – so Design Doing can happen. IA as commodity is stupid Let’s consider Jane, an informationRead… Read more »
Digital Engagement Series Part 1: Align Measurable Objectives with Communications
Originally posted on the GovDelivery blog. We recently published a thought leadership piece on how digital marketing leads to better public engagement. Over the course of the next few weeks, we will break down each step so you can put our plan to practice within your own organization. The following post will explore “Part 1” of theRead… Read more »
Creating a Digital Transformation Plan of Action: A Guide for Leaders
In earlier SMART Articles, I discussed the evolutionary phases in becoming a digital organization, described how all business functions are being transformed by social and digital technologies, articulated the primary barriers to digital engagement, and offered a digital transformation framework (to read these and other related pieces, click here). This article extends those pieces by proposingRead… Read more »
Reflections of a Digital Government Customer
Australia is following the UK and the USA’s digital government lead: the citizen experience is rightly being placed front and centre in “a relentless focus on the needs of the user”. The newly released Digital Service Standard & Design Guide now provide the criteria that Australian Government digital services will meet as they embark on… Read more »
Got A Song Stuck In Your Head? So Does Gov
You know that song you just can’t get out of your head? I am looking at you Uptown Funk – your melody, your beat, the radio’s insistence you play every three minutes – you are the song that just never ends. Government has a similar infectious drumbeat right now, one that just won’t go onRead… Read more »
Reclaim your 75%!
“You’ve used about 75% of your 10GB data plan (cycle ends the 25th). Track usage or add 2GB to your plan for $30 more per month.” Anyone with a data plan has received this message at one point or another, reminding them that they’ve probably downloaded way too many files. But what if it costRead… Read more »