Greetings You’d have great insight and experience I could use and hope you can assist… I am seeking Human Resource Managers (or those working in that capacity) who are working in (or have worked in) the Government Contracting Industry (not considered Government Service [GS]) for at least five years to participate in my Ph.D. DissertationRead… Read more »
Knowing what you can’t, and can, take with you to your next job is incredibly important, especially when it comes to the military. Whether you realize it or not (I know it’s hard to stay awake through all of those preseparation counseling sessions) there may be restrictions concerning where you can work post military andRead… Read more »
Mary Armstead, Program Director for the NIH Information Technology and Assessment Center (NITAAC) at the National Institutes of Health, has been a Fed for 38 years. But that doesn’t mean she’s become jaded or cynical – quite the opposite. She’s enthusiastic about her job and works hard to mentor people with less experience or whoRead… Read more »
Good refresher on how to move from product-centric to customer-centric: www.perfectcustomerexperience.com/2011/04/3081
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
In order to craft your resume appropriately, you need to use action/buzz words to show that you possess either entry-level, mid-level, or executive level experience. In most cases, you will want to overlap these action/buzz words between your current position level and the position level that you are applying to. The Federal Resume Toolbox hasRead… Read more »
Originally posted on Not So Random Thoughts on March 18, 2010: Yesterday, I had the distinct pleasure of visiting and receiving a personal tour of the Jefferson Building at the Library of Congress (LoC). I was overwhelmed by the impeccable detail and amazing beauty everywhere I turned. The Jefferson Building has to be one ofRead… Read more »
A good cultural leader inspires commitment from their members by getting them by rallying around a cause. How do they do this? By crafting a compelling story. Good stories have great lessons and are based on real world experiences. Click the link below to read what it takes to tell a good story. read articleRead… Read more »
I have been fortunate to have the immense honor of working with the Social Media Subcouncil of the Federal Web Managers Council over the past several weeks. And though I am *just* in State government, I am so inspired by the amazing people that I have “met” and collaborated with via Facebook, Twitter, GovLoop, andRead… Read more »
I forgot how smart Chris Carfi’s blog posts can be…I have to remember to read them more! I competed a certification course a few years back on Web 2.0/CRM and since then have been a big advocate of his work and ideas on customer-centricity. In fact, Paul Greenberg (CRM at the Speed of Light authorRead… Read more »