I spend a lot of time talking about the poor quality of federal customer experience (CX) and the effects it has on the public. I’ve already talked about how federal agencies averaged the lowest score in Forrester’s CX Index. In fact, most of the worst performers in any industry were federal agencies and even theRead… Read more »
A quick search in Google images for ‘government worker jokes’ sheds light on an unfortunate reality. The general stereotype is that government policies promote workers that produce mediocre work and workers; they work 9-5 and not a second more, they do their job and not an iota outside their job description, and they are contentRead… Read more »
The other day, while I was thinking about what to write for this week’s post, I got to thinking about the rise of reality television. I was pretty young when it started…but it has become a pretty big part of popular culture. One of the more peculiar reality shows I remember was one that wasRead… Read more »
I hate word “bureaucracy” because it degrades public sector workers at all levels. For many reasons, countless pejorative metaphors, theories, and political actions about public sector workers have decorated the iron cage. Public sector staff can weave webs supporting real collaboration, see contacts outside the hierarchy and rules; they seek out connections with people who… Read more »
Have you ever read an article or heard a story that just catches your attention? You know, the ones that you just HAVE to pass on to everyone you know? Most of the time we don’t even think twice as to whether or not it’s even true. Well, that happened to me but this timeRead… Read more »
Understanding and identifying your personal communication style can help you manage work with others who may have different communication styles.
Good: Big data. The Cloud. Information economy. Internet of Things. Medical advances. Engaged citizens. Crowdfunding. 3D printing. Crowdsourcing. Co-creation. Co-production. Open source. Open government. Smart cars. Bad: Identity theft. Big Brother. Phishing. Spyware. Malware. Spam. Zombie computers. Key logging. Hackers. Pharming. 419s . Social isolation. Marginalization. Privacy breaches. SkyNet. Sorry about that last one –Read… Read more »
Journalists and government communicators can find some common ground in ethics: fairness, accuracy and thoroughness are hallmarks of good journalism and government communications,
Digital government is big in Washington. Next year, the White House plans to spend $35 million more on the US Digital Service, $105 million for digital services teams at 25 agencies, and tens of millions more for digital channels throughout the federal government. And that’s just the latest tranche, piled atop hundreds of millions in digitalRead… Read more »
We have all run into the office cliché similar to the saying “if all you use is a hammer everything looks like a nail.” Another way of saying this is that if all you see are nails, anything looks like a hammer. In both cases, the focus of misunderstanding is based on overlooking the particularsRead… Read more »