President Obama put Vice President Biden in charge of the implementation of the $787 billion Recovery Act. Ed DeSeve had an eagle eye’s view of the interaction between agencies, states, localities, and non-profits. He shares his lessons learned from Recovery Act implementation, as well as advice for “the next big implementation challenge,” whatever that mightRead… Read more »
Academics sometimes hit the nail on the head! University of Wisconsin professor Donald Moynihan, a thoughtful observer of the evolution of performance management in the U.S, along with colleague Stephane Lavertu from Ohio State, examine historical GAO survey data to understand why recent federal performance improvement initiatives haven’t resulted in the hoped-for increase use ofRead… Read more »
Two new reports out this past week focus on tools and techniques for agencies to cope with the new fiscal austerity they face in years ahead. One is by the Partnership for Public Service, the other by the Government Accountability Office. They are both worth reading because they focus on smart ways to make cutsRead… Read more »
The most recent blog post from the IBM Center’s Dan Chenok looks at three ways his office at OMB was affected by and responded to the events of September 11, 2001. _______ This past week, millions of people here and around the world have remembered the tragedy of 9/11, the bravery shown by so many,Read… Read more »
The Bush Administration had its Results.Gov scorecard. The Obama Administration now has unveiled its Performance.Gov dashboard. Is a dashboard better than a scorecard? The Bush website provided links to key management initiatives, such as the President’s Management Agenda Scorecard, a list and bios of top political appointees, and a set of agency examples of bestRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
Let OMB Know What You Think About the FFR Do you have comments on the usefulness of the Federal Financial Report (SF-425), how it could be improved, other ways to collect the same information, or similar ideas about the collection of financial information? Well, OMB wants to hear from you. In the July 28 FederalRead… Read more »
Western civilization didn’t end last week, but the twitterati were aflame with 140-character discussions about the departure of Vivek Kundra, the Federal CIO, after two years on the job. Kundra has been one of the Obama administration’s most visible and colorful figures, launching numerous initiatives for transparency, IT procurement reform and basic computing approaches. WhatRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
Grant recipients (both pass-through entities and subrecipients) may want to take note of an interesting item in OMB’s recent guidance on implementation of the Improper Payments Elimination and Recovery Act (PL 111-204). OMB says that for grant programs, agencies must consider payment recapture audits at the grant recipient level. “Federal agencies should work with stateRead… Read more »