Talking Smart About Artificial Intelligence
AI has transformed how government operates and interacts with citizens. There are challenges, though, and additional opportunities.
How Incremental Work Helps Navigate Team Conflict
Disagreement within teams may be completely normal, but it doesn’t mean it’s easy.
Ace This Open Season
Check out these expert tips on preparing for Open Season and making the best choices for you and your family.
Leaving Paper Behind: How a Nebraska Agency Became Modern-Day
It’s tough to imagine an organization more tied to the past than Duet was just a few years ago, before streamlining its operations.
3 Ways Automation Can Lighten Your Agency’s Burdens
Here are three ways that automation recently helped the Energy Department (DOE) streamline its financial fraud and compliance workflows.
How Gov’s C-Suite Is Moving Agencies Forward
Government executives faced sweeping changes the past 18 months, from a “data explosion” to increased virtual collaboration. They’re applying all the lessons they learned into 2022.
Innovating Made Easy: Advice for Government Employees
Public servants can define their own leadership legacy and shouldn’t feel constrained by the title on their name badge. Here’s how.
Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
A Tale of Two Agencies: Winning Hearts and Minds of Tech-Averse Employees
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
The 3 Government Experiences that Matter Most
Agencies need to transform the customer experience (CX), employee experience (EX) and technology that they have to imitate the private sector.