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Artificial Intelligence, Emerging Tech

Talking Smart About Artificial Intelligence

AI has transformed how government operates and interacts with citizens. There are challenges, though, and additional opportunities.

December 2, 2021
Candace Thorson
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Tags: artificial intelligence, training

Citizen Engagement, Project Management, State and Local

How Incremental Work Helps Navigate Team Conflict

Disagreement within teams may be completely normal, but it doesn’t mean it’s easy.

November 19, 2021
Pearl Kim
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Tags: AWS, carahsoft, Colorado, Conflict, Louisville Metro, Red Hat

Healthcare

Ace This Open Season

Check out these expert tips on preparing for Open Season and making the best choices for you and your family.

November 10, 2021
Spencer Grady-Pawl
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Tags: Open Season

Digital Government, State and Local

Leaving Paper Behind: How a Nebraska Agency Became Modern-Day

It’s tough to imagine an organization more tied to the past than Duet was just a few years ago, before streamlining its operations.

November 5, 2021
GovLoop Staff
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Tags: Duet, Nebraska, workday

Digital Government, Emerging Tech, Tech

3 Ways Automation Can Lighten Your Agency’s Burdens

Here are three ways that automation recently helped the Energy Department (DOE) streamline its financial fraud and compliance workflows.

October 28, 2021
Mark Hensch
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Tags: automation, compliance, Infor

Leadership, State and Local

How Gov’s C-Suite Is Moving Agencies Forward

Government executives faced sweeping changes the past 18 months, from a “data explosion” to increased virtual collaboration. They’re applying all the lessons they learned into 2022.

October 28, 2021
Pearl Kim
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Tags: energy department, NSF, Oracle, Red Hat, Texas

Career, Professional Development

Innovating Made Easy: Advice for Government Employees

Public servants can define their own leadership legacy and shouldn’t feel constrained by the title on their name badge. Here’s how.

October 27, 2021
GovLoop Staff
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Tags: innovation, NextGen

Citizen Engagement, Diversity Equity Inclusion, Social Media

Move Over Websites, Social Messaging Is the New Citizen Engagement Channel

“What we’re talking about here is expanding the reach of government services to more people.”

October 21, 2021
Pearl Kim
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Tags: digital divide, Engagement, social messaging, Verint

Citizen Engagement, Digital Government

A Tale of Two Agencies: Winning Hearts and Minds of Tech-Averse Employees

Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.

October 14, 2021
Nicole Blake Johnson
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Tags: Developers, digital transformation, legacy, low-code, no-code

Career, Digital Government, Tech

The 3 Government Experiences that Matter Most

Agencies need to transform the customer experience (CX), employee experience (EX) and technology that they have to imitate the private sector.

September 29, 2021
Mark Hensch
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Tags: CX, Forrester, RingCenteral

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