How to Decide if AI Can Help You Out

Generative AI can be a great tool, but you need to think carefully about how to use it.

A Growth Mindset Changes Your Brain, Neuroscientists Say

Studies find that if you consistently seek to learn from your mistakes, the better you will get at doing so.

What to Do When You’re Overloaded

This blog is a recap of the August 28 Communities of Practice online training.

Driving Innovation and Compliance: Why AI-Powered Automation Is Crucial for Federal Data Management Strategies

Data management has become a critical aspect of operations across the federal government in the digital age. The sheer volume of data generated daily requires efficient and effective management tools. Enter artificial intelligence (AI)-powered automation, a catalyst for enhanced data management and governance in government.

Survey: Remote Workers Are Getting More Remote

Gallup’s latest survey finds remote workers feel less connected to their organizations than their on-site and hybrid counterparts.

Shift Your Security Approach

This article shares information on identity security, including the key characteristics.

3 Strategies to Improve CX When You’re Not a Manager

You can improve customer service even if you’re not in charge. Here are three ways to make a difference.

Is There a Phish on Your Line?

This article outlines the importance of mobile device security.

Prepare Against Being a Prime Target

This article outlines ransomware risks to agencies and how to combat them.

Building CX on the Front Lines

Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.