Unleash Creativity by Rightsizing Productivity
Productivity doesn’t need to come at the expense of creativity.
CX Is More Than a Role, It’s a Mindset
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Q&A: Getting Schooled on Zero-Trust Security
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
The Innovation Mindset
Here are seven steps for shifting your agency’s culture into a mindset of continuous innovation for its mission, workforce and constituents.
What Agencies Can Learn from Moving
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.
The Case for Data Literacy
With or without data backgrounds, all employees can possess a basis of assessing the appropriateness of data methodologies, outputs and contexts in their line of work. When they do, they create a data-driven organization.
Imposter Syndrome: Overcoming the ‘Fake It ’Til You Make It” Mantra
Nearly 70% of the U.S. population experiences imposter syndrome, and that energy can either fuel or cripple you.
Colorado’s Human-Centered Response to COVID-19 Exposures
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.
How to Ready Your Agency’s Data for Decision-Making
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
How a California County Court Elevated Data-Driven Decision-Making for the State
Here’s how an Orange County court built its first data warehouse and became a blueprint for the state of California.