Can You Engage in 8 Seconds?

In eight governments are attempting to engage, inform and connect with citizens. So it’s not surprising that figuring out how to utilize those eight seconds is imperative for success.

3 Trends in Learning and Citizen Education Government Can Take Advantage Of

Three current and actionable learning trends that digital communicators can take advantage of to get their messages to more citizens.

The 4 Envelopes: Deep Breath Before the Plunge

It will take unprecedented transparency in four interrelated areas together with new processes and executive sponsorship to bring down the “red flag” of digital federal wildfire danger. That will be the focus of my blogs over the next several weeks.

DorobekINSIDER Live: A Cybersecurity To-Do List

Cybersecurity is everywhere. Major attacks dominate the media, agencies shape their strategies around security, and almost all new employees have to learn about computer safety tips when they start a new job. But despite this apparent pervasive quality of cybersecurity, many agencies still struggle to develop a clear to-do list.

Simple Steps Gov Can Take to Improve the Citizen Experience

The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”

Getting into Government: Best Political Internships to Apply to

Whether it’s entering the White House or working with the Smithsonian, there are numerous government internships available.

Paradigm Shift: Engaging Citizens as Customers

The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.

How Can Government Agencies Express Grief Over Celebrity Deaths?

Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?