Federal Agencies Must Focus On Emotion To Create Great Government Customer Experiences

Think about the last time you went through airport security. Or applied for federal benefits. Or paid your taxes. How did those experiences make you feel? What specific emotions did they invoke in you? Did you feel comforted, hopeful, and valued – or insulted, frustrated, and nervous? Questions like these are the most important thingsRead… Read more »

It’s Not A Popularity Contest… Or Is It?

The government is faced with a conundrum. It’s unpopular and unattractive for emerging cybersecurity professionals. Unfortunately, the government has been the subject of many recent hacks. On top of this, federal agencies have a great deal of information and services that hackers want to gain access to. So, the government needs more and better cybersecurityRead… Read more »

What the Army’s Cloud Computing Strategy Really Means

Nearly three years after the Defense Department released its cloud computing strategy, the Army is setting the stage to speed adoption of cloud technologies within its ranks. The Army’s cloud computing strategy, released last month, complements the DoD’s 2012 document but also embodies the Pentagon’s evolving views on the benefits of cloud and how bestRead… Read more »

A Brief Introduction to Starting an Outstanding Intern Program

There are a ton of freely available articles, blogs, how to’s, and other publications about the benefits of good internship programs so why haven’t you started one yet? A need has been identified. In another blog post on Govloop.com Donna Dyer describes that 20% of interns graduating in 2014 wanted to intern in government. ThisRead… Read more »

How English Class Helps You Understand Unstructured Data

This is a salute to my brethren from the liberal arts, but also anyone who has ever thought English composition class was useless. What is it about understanding how writing happens that is so boring even if writing itself is fun, especially if you have only 140 characters and are not bound by spelling orRead… Read more »

Digital Storytelling vs. Blogging: The Difference is…?

Last week, I wrote about how I go through my creative process, essentially how I get down to the nitty-gritty of how I write a story. When I started this job, I thought I’d just be blogging. Just like I do on any of my personal digital spaces. But instead, I’m doing some “digital storytelling.”Read… Read more »

Supporting Insider Threat Identification with Continuous Monitoring

The following interview with Chris LaPoint, Group Vice President of Product Management at SolarWinds, is an excerpt from our recent guide, Securing Government: Lessons from the Cyber Frontlines. In this guide, we review five tactics government organizations are using to enhance their cybersecurity. The risk of insider threats isn’t anything new – recent breaches like WikiLeaks and Edward Snowden’sRead… Read more »