How Top Leaders Win The Hearts and Minds of Employees

For the last seven years The Dallas Morning News (The News) has created a list of the Top 100 Employers in Dallas-Ft. Worth.  The companies are large, medium, small, public, private, non-profit, and across all industries. From within each size category they select a Top CEO. Every year, The News solicits workplace nominations, and then employeesRead… Read more »

The 3 Pillars to Improving Cyber Resilience

The volume, velocity, and aggressiveness of cyberattackers continue to increase. It’s not a matter of “if” an organization will be attacked — it’s a matter of “when.” And because of this reality, it’s imperative that organizations become more active in defending against attackers. So how do you increase your ability to detect, verify, and respondRead… Read more »

Create Flexible, Familiar, and In the Flow Customer Services

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »

Rural Hospitals Need a Medicaid Lifeline

Years ago, the town hospital was the community’s pulse: It was a place of birth, an employer, a counterpart in battling illness, and a source of health information. So for the people of Independence, Kansas, watching their century-old hospital close was a bitter pill to swallow. For the town’s residents, healthcare is now harder toRead… Read more »

Naughty or Nice: Which Government Agencies Made Santa’s List in 2015?

We’ve made a list and checked it twice. Are you ready to find out which U.S. government agencies belong on Santa’s naughty and nice lists for 2015? Grab a glass of eggnog and get ready to toast government’s highs and lows. Naughty Office of Personnel Management (OPM) Earlier this year, hackers nabbed the records of an estimated 22 millionRead… Read more »

Unifying Around FITARA – Understanding the Future of Tech

Recently, GovLoop’s Christopher Dorobek moderated a panel of government IT experts, hosted by the Association for Federal Information Resources Management (AFFIRM). Parts of the panel discussion around the Federal Information Technology Acquisition Reform Act (FITARA) will be on today’s DorobekINSIDER. Last year, a new law – FITARA – was passed to help government better spendRead… Read more »