Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
Our beliefs, biases and behavior are like the foundation of a house. When they are challenged by people who have different beliefs, biases and behaviors, they shake us to our core much like an earthquake.
What is an innovation center? What does one do? And what’s the best way to organize and run one?
Finding the balance between privacy and security has never been more of an issue than it is today — especially in the wake of the Internet of Things (IoT) technology, which allows machines to interact with each other through signaling systems. These machine interactions allow IoT to embrace a technological revolution unlike anything we’ve seenRead… Read more »
Over the past five years, the Obama administration has pursued a host of innovation-fostering initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential transition?
Recognition is something that everyone desires and seeks when they perform on and off the job. Recognition helps us meet a significant ego need we all have. When our performance also meets our personal needs, our motivation to continue good performance is significantly increased. By combining recognition with any of these tools it serves as… Read more »
If your company or agency has an established mediation cadre and policy on conflict resolution resources, you are in luck! The management of your organization has recognized the benefits of reduced workplace conflict. Familiarize yourself with these services and don’t hesitate to utilize them. It may also be helpful to refer co-workers who have shared… Read more »
Learn the three steps to any human-centered design process in order to create better customer services in government.
The holidays are a natural time to look back on the year and take stock of everything you have to be grateful for – and hopefully one of those things is a group of awesome coworkers who support you at your job! If so, take the time to show them just how much you appreciate… Read more »
There is no “right” way to be a great leader or manager, but you don’t have to be in a formal supervisory role to provide leadership to your team or your organization.