Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
Analytics
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.
Where Data Can Take You
Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
Maximizing the Power of IoT and OT in Federal Agencies
Pairing the Internet of Things (IoT) with operational technology (OT) is an innovative way for federal agencies to optimize their existing tools and deliver revolutionary remote management. The potential of the IoT/OT convergence is boundless.
Improved Operations, Smarter Government: AI-Powered Automation to Enhance IT and Application Delivery
AI-powered automation is transforming various aspects of government operations, IT, and application delivery. Government agencies are using AI-powered automation to help with mission delivery, to build resilience, to upskill employees, and enhance trust in government.
The Right Connections for Agency Recruitment
To attract and retain a dedicated, talented workforce, agencies must say “the right things to the right people at the right time.”
How to Secure Your Network Identities
Cloud computing can present identity-related risks that agencies aren’t ready for. They need visibility into their network’s security, the ability to be proactive rather than reactive, and the tools to respond before, during and after a cyberattack.
Automated Licensing Helps Wisconsin Get to Work
A new program in Wisconsin, called LicenseE, has vastly shortened the wait times and hassle associated with processing of applications and renewals. Now, people receive their licenses in under a week, on average.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
Agencies today suffer from a “chaos of connectivity” — a morass of systems that are integrated to an extent, but don’t talk to one another — and that prevents agencies from easily accessing large swaths of data. A new platform that addresses all of an organization’s integration patterns can solve the problem.