Online Forms – The Good, the Bad, the Ugly
This CX CoP recap covers how digital forms are changing agencies.
Artificial Intelligence
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
As agencies handle massive amounts of data, they’ve lost the ability to easily access it. Learn how integration platform as a service (iPaaS) can help.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Enable Data Sharing Without Hurting Security
This playbook excerpt highlights how GenAI can positively affect customer service and security.
Leverage Resources for Transformations With Impact
Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.
Data Protection Requires More Than Monitoring
Network security needs to be built in from the ground up during project development. Here’s advice for choosing the right tools.
Trust Is a Key Theme for Government in 2024
From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.
Making Government-Ready AI: A Shared Journey
Whether your agency is eager or hesitant to adopt AI, the technology is here. And you can get started safely.