6 Ways Analytics Accelerated Communities’ COVID-19 Responses

Six use cases for how agencies can use self-service analytics to empower their teams and accelerate the COVID-19 response and recovery.

Managing Multiple Crises Through Communication

To successfully manage digital communications, municipalities need to know who to target with each message and how to reach them.

How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media

A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.

How Saving Time Boosts Employee Engagement at SBA

“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”

6 Ways Analytics Can Accelerate Your Community’s COVID-19 Response

Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.

3 Best Practices to Provide the CX People Demand

At GovLoop’s fireside chat on Wednesday, two experts spoke about government’s biggest challenges and best practices to provide excellent CX for its citizens.