Where Data Makes a Difference, Pt. 1
Data takes an increasingly important role in the business of government. Here are some ways agencies are using data to improve their services.
Communications
Making Tax Filing Simpler Via Civic Tech
In 2024, American taxpayers for the first time could file their tax returns online with the Internal Revenue Service for free, and two states launched similar pilot programs that promote state integration. It’s an example of how innovative technology can directly improve people’s lives.
Government Social Media Doesn’t Have to be Boring
Some agencies have risen to the challenge of social media — spectacularly. Here are some great examples to inspire and amuse.
When Resistance Meets Resistance – the Change Leader Trap
Feedback about a new approach isn’t always resistance — but resistance is always feedback.
The Powerful Role of Ongoing Feedback in Fed Gov Workplaces
Regularly scheduled dialogues between staff and supervisors can foster a culture of open communication, professional growth, and high morale and engagement.
Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
The Joys (and Pains?) of Supervising Your Once-Upon-a-Time Peers
It’s challenging to transition from being a peer to supervising your former peers. Here are practical insights to make the change easier.
Making Connections, Modernizing Recruitment
To attract and retain a dedicated, talented, modernized workforce, government agencies must say the right things to the right people at the right time. Here are some effective ways to reach out.
Make a statement — or stay silent?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.