Making Meaningful Connections in Today’s Workplace
Transformational workforce expert Mika Cross has a few tips for building meaningful employee relationships on “Management Minutes with Mika.”
Communications
Answer These Questions and Be Ready for Anything
Being and feeling prepared helps us feel in control and more effective. You increase your impact when you’ve thought about what you want to say and have ready answers to these four simple yet crucial questions.
What the 988 Suicide and Crisis Lifeline can learn from Federal CX
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
Videoconferencing for Long-Term Hybrid Work
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
Let’s Get Critical: Learn to Connect in Conflict
Casual chit-chat is easy; true conversations that tackle sensitive subjects are more difficult and can even affect workplace collaboration if they’re not handled properly. It’s essential that your agency’s employees are able to have high-quality conversations that leave everyone feeling heard – not hurt. With many agencies gravitating toward a hybrid workplace, it’s even moreRead… Read more »
Take Time to Get Hybrid Right
With the transition to hybrid work, agencies have the opportunity to do something they couldn’t do in 2020 when shifting to remote work: Take the time to plan it out.
Leading With Integrity
Let’s begin by defining integrity as the quality or state of wholeness, congruence or alignment before describing its four pillars.
What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.
How to Quickly Build Stories for Career Success
Do you know how to create persuasive stories to help you best answer interview questions and showcase your talents?
What Happens to Your Identity
For all its benefits, remote work leaves you vulnerable, blurring the line between personal and professional.