Chameleon or Badger? Adapting to Change
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Employee Experience
OMB Just Released Guidance on Usability Testing. Let’s Talk About It.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
Upskilling Your Workforce for GenAI
Frontline workers know how AI tools could improve their daily tasks better than leadership or IT specialists probably do. A grassroots approach encourages innovation from the ground up.
Do You Know What Makes a Good Question?
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
The $44.6 Billion Question: How Workplace Culture Issues Impact Your Bottom Line
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »
Mindfulness: How to Let Go (Even for a Little While)
Doing absolutely nothing — just being present in the moment and practicing mindfulness — can be good for you.
Section 508 Is Only the Start of Accessibility
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
It May Be Time for a Team Tune-Up
Even the most high-performing teams can benefit from an occasional “tune-up” to ensure continued collaboration, communication and skill-building.
5 In-Demand Skills for Modern Government Workers
Modern government employees need five in-demand skills to stay relevant, said a government workforce expert at the October 2024 NextGen professional development virtual summit. Here’s what they are and why they matter.
The Accountability Paradox: Why Less Control Yields More Results
Discover how a simple shift from “holding” to “fostering” accountability can revolutionize your workplace. Learn the game-changing Triple-C Framework that transforms obligation into motivation. Read now and empower your team to new heights of productivity and innovation!