Human Resources

Gridlock Drives Gridlock

It’s true that the D.C. area is home to one of the worst commutes in the nation. Think you can breeze through 66, 270, or the Beltway in rush hour? Good luck to you. They say it’s going to rain. Better luck next time. I’ll bet on something that has better odds, like the lottery.Read… Read more »

Top 5: Set-Ups for Success Using Social Media for HR

A couple weeks ago, I spoke at the Western Region IPMA-HR Annual Conference in San Diego. The conference theme was “Navigating New Horizons,” so I tried to have some fun with the nautical metaphor, as demonstrated by these slides. NOTE: If you’ve seen my slides before, this is all new material! View more presentations fromRead… Read more »

The questions companies have when adding social to customer service

At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »

OGI Conference – Internal Customer Engagement

As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »

A Necessary Contradiction: Merit-Based Systems and Diversity

Merit-based systems have dominated the federal, state and local human resources landscape for decades with the purpose of creating a process of employee advancement and job-seeker selection that is based on individual skills and abilities. The current issue of PA Times includes a press release related to a report (.pdf) published in December of 2009Read… Read more »

Health-care relief for feds?

Happy Wednesday! Lawmakers have introduced a measure that would allow the Office of Personnel Management to extend health-care coverage to the adult children of federal workers before the new federal health-care law takes effect next year. Several health insurance companies plan to extend coverage to adult children up to age 26 starting in June, butRead… Read more »

It’s a culture sort of thing

March 2010 Martin Stewart-Weeks gave a presentation to the New Media Group, Victorian Government entitled Getting Under the Skin of Government 2.0 – Issues, Insights and Implications Martin’s presentation, similar to the Australia’s Gov 2.0 Taskforce Report and the reports on innovation in the Australian Public Service and the work of the Reform Group highlightedRead… Read more »

Mickey’s 10 Commandments – Tips from a Disney Imagineer

Last week, Bowen Moran asked, “What Would Walt Do?” as a launching pad for discussing the leadership style of Walt Disney. Yesterday, I had the privilege of hearing a keynote speech by Disney Legend Marty Sklar at the IPMA-HR Western Region conference. One of the original Imagineers working with Walt Disney in the early 1950s,Read… Read more »

Reviving American Towns – The Braddock Experiment. Is it worthwhile?

Mayor Fetterman of Braddock Pennsylvania has been fighting to restore Braddock, which was once a prosperous town during 1920s. Now it is dilapidated, but slowly and painfully recovering. There are many such stories around the country. http://www.15104.cc/ruins Also, similar such fate is of Detroit. It is estimated that about 40 % of the houses areRead… Read more »

So You Hired a Gen Y – Now Get The Most Out of Them Through The Gen Y Recruitment and Retention Lifecycle™!

We can’t escape the fact that Gen Y/Millennials are going to transform the workplace over the next five years. By 2014 there will be more than 58 million Millennials employed in various organizations in the U.S. alone. Employers must begin adapting to the challenge of these generations to remain sustainable. Having cross generational strategies forRead… Read more »