Mapping the End-to-End Customer Journey
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
Human Resources
Can Agencies Keep Up With Technological Advancement?
Technological advancement is quickly progressing. Many government agencies struggle to find new talent or resources to keep up with the latest tech trends. So, how can agencies future-proof their organizations against the need to constantly hire new talent?
Using Cultural Fit and AI to Build the Public-Sector Workforce
In a recent GovLoop online training, we learned the importance of cultural fit for employee retention as well as using AI to retain and recruit talent.
What Do Government HR Professionals Need to Know? This Clinic Laid It Out
The two-day HHS HR Clinic served as an opportunity for HR professionals to learn how to incorporate agency priorities into daily HR functions; build relationships and network with other HR professionals; and discuss best practices.
The President’s Management Agenda: What You Need to Know
Modernizing outdated technology, improving data accountability and transparency, and creating a 21st century workforce are the key drivers of the president’s newly unveiled management agenda that administration officials outlined Tuesday.
10 Ways the President’s Fiscal 2019 Budget Affects You
To help you understand what proposed changes will impact you, we’ve outlined a mix of management and technology issues ranging from pay and benefits to reducing the size of the federal workforce and new IT initiatives that will change the way you work.
What You Need to Know About the Best Places to Work in Gov
Mallory Barg Bulman, Vice President at the Partnership for Public Service, discussed recent agency rankings with Christopher Dorobek.
Employee Development: An Investment in Our People
Organizations typically proclaim their employees are their greatest resource. Employee development is a powerful way to validate that proclamation.
Workplace Safety for Lone Workers
We, as representatives of government entities owe – to ourselves and our customers – an environment with hazards mitigated to the best of our abilities. Enhanced security and safety measures not only encourage a healthy morale among employees but also promote the image of government as responsible and accountable community partners.
Modernizing to Transform HR
The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.