What to Do When You’re Overloaded
This blog is a recap of the August 28 Communities of Practice online training.
Leadership
3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
The Power of Mindfulness
Government transformation expert Mika Cross collaborates with Mindful NOAA co-founder and program manager, Garth Smelser, to discuss the meaning of mindfulness.
To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
Top Supervisor Mistakes Not to Make
This webinar recap gives a brief overview of top supervisor mistakes.
August Online Training Opportunities
Discover GovLoop’s professional development opportunities for August.
Are You in the Habit of Being Productive?
This guide offers five in-depth steps you can take to boost productivity, as well as advice for government and industry peers.
Essential Skills to Teach New Employees
We often train new staff mostly on content (policies, laws and procedures) but not much on craft (meetings, communication and briefings). That shortcoming limits what agencies actually get done.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.