Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
While emoji have become commonplace, using them to enhance messages has become more nuanced and, sometimes, complicated. Let’s look at some issues that emoji enthusiasts in government should know about.
Setting time aside to complete a job search is important, and yet, we don’t tend to take the job search seriously until we really need to.
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
The Government Social Media Conference (GMSCON) is the only major social media training event in the United States specifically designed to educate cities, counties, states and federal agencies on social media best practices.
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Federal employees and their families have taken to social media to voice their frustration about the budgetary impasse in government.
After 10 years of tweeting, “facebooking” and “instagramming”, how many diplomatic goals were really achieved thanks to digital diplomacy?
There is some controversy over this ”digitalization” of diplomacy and the exposure of public leaders on Twitter. But regardless of the critics and Twitter public users, it is a fact that social media and, in this case, Twitter, profoundly impacted our lives and how we relate to the public sector.
America is divided right now, making it difficult to connect positively with your fellow humans. What steps can we take to make sure that we counteract this?