Tech

OGI Conference – Internal Customer Engagement

As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »

Military Spouse Appreciation Day

ClearedJobs.Net has been a long-time presenter of Transition Assistance Program (TAP) classes around the Washington DC area. Today, ClearedJobs.Net will be presenting at a TAP class being held at Fort Meade, Maryland. In the spirit of Military Spouse Appreciation Day, an annual recognition taking place the Friday before Mother’s Day, today’s TAP attendees are beingRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 1)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 2)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »

SeeClickFix Integrates Data with San Francisco and Washington DC’s New Open311 Systems

SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »

Airport body scanners: Real antiterrorism device or security theater?

The Electronic Privacy Information Center and a coalition of groups that include the American Civil Liberties Union are petitioning (.pdf) the Homeland Security Administration to suspend full body scans at airports. The petition goes into a number of points–the fact that the images can be stored, the fact that the images could be associated withRead… Read more »

Changing to Participatory engagement

I find this topic very interesting. I am thinking many of the Pew Internet study findings would mirror the Canadian experience. Would love to see a similar study on Canadian web users. https://www.govloop.com/profiles/blogs/pew-internet-government

Why Do You Serve? Video Edition

We told you earlier this week that the GovLoop team would be out Thursday on the National Mall to celebrate Public Service Recognition Week. While we were out and about mixing it up with some important (well they’re all important) public servants we decided to ask them why they chose public service and what wasRead… Read more »

Open Foreste Italiane is Gathering Momentum

Wow – there is a great new article on Ushahidi’s blog about an application I told you all about recently, which encourages crowdsourcing to stop Italian forest fires before they start. This has huge potential to increase community resilience and assist current firespotting efforts in a nonintrusive way. A lovely video by Elena Rapisardi, theRead… Read more »