Web Analytics rock star Avinash Kaushik writes: Regular readers of this blog will recognize that I suffer from OOD. Outcomes Obsession Disorder. I am seeing a therapist for it. The way OOD manifests itself is that in every website and web business I work with I am obnoxiously persistent in helping identify the desired outcomesRead… Read more »
Its estimated 2010 saw 107,000,000,000,000 or (10.7 x 10^13) email messages sent world wide. Not text messages, nor tweets, nor blogs or web posts. Just email. Source: http://blogs.sacbee.com/ticket/archives/2011/01/294-billion-mes.html Now can we talk? Are we becoming a generation of readers or writers? How many emails are read, how many are spam or The ratio of emailsRead… Read more »
GovCamp this Saturday was a delight, thanks to the wonderful people who attended, those that helped out, and the good folk at Microsoft who looked after us all so well. This year there has been so much written online that I don’t know what else I can add! The easiest place to go for contentRead… Read more »
New York City Mayor Michael Bloomberg announced that the city will be launching its own internal collaboration community last week. The community will run on Spigit’s crowdsourcing software and represents the largest city project of its type. The Mayor announced the project as part of his State of the City Address. CivSource spoke with SpigitRead… Read more »
Bob Fine talks about his new book of social media case studies, and the experience of organizing 20 social media conferences around the world over the course of just 7 months in 2009. As a bonus for Gov 2.0 Radio fans, Bob is offering a 50% discount on his book to anyone who uses theRead… Read more »
“HowTo.gov” is a new website from the US General Services Administration for government staff on how to communicate online with Web Content, Social Media, Contact Centers (call centers), and Technical Solutions (Cloud computing, mobiles, apps…). This is similar to the guidance which the Austrlaian Government Information Management Office provides on topics such as Web Publishing.TheRead… Read more »
You know how when we are growing up and our parents say the stupidest things? Things like “I brought you into the world and I can take you out” or “Because I said so, that’s why”. Good times…good times. If you’re like me, you promised yourself that your wouldn’t say such stupid things. I stuckRead… Read more »
In “Should the iPhone 5 get a larger screen?” (CNET January 21, 2011 11:15 AM PST) David Carnoy asks if the iPhones 3.5 inch screen should be made larger to compete with 4 inch Android phones. He comments that some of the screens larger than 4 inches (such as the 4.3 inch EVO are “bulky”).Read… Read more »
Theodore Roosevelt once made a speech in which he said the following: It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose faceRead… Read more »
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »