Leveraging Differences
If you are going the leverage the differences in your organization, you must acknowledge they exist.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
4 Ways to Attract and Keep Federal Employees—Including Millennials
There is no question that the federal workforce needs to attract diverse and talented people so the U.S. government is positioned to tackle the complex issues facing our country. That includes millennials. There are four key steps the next administration and Congress must take to ensure millennials consider public service as a career option and… Read more »
When Emotions Speak Louder than Words
Teams look instinctively to their leaders for emotional clues on how to respond to situations, or at least I know I do. Especially in times of uncertainty, your employees will look to you to see how they should respond.
Who Do You Know? The Third Step in the Innovation Process
Knowing people is about gaining an understanding of people’s thoughts and needs by listening, observing, interacting and analyzing.
Media Has Evolved. Government Needs to Catch Up
While social media can be empowering, the same tools enable falsehood and lies to spread faster and farther than ever. How did we get here, and what should governments and citizens do about it?
The Rewards of Taking More Risks
Is there a way to cultivate being more of a risk taker if you don’t have a personality that trends that way? Let’s assume for a moment we’re not talking about reckless risk taking, but rather simply getting out of your comfort zone. Here are a few benefits to think about.
The Pressing Case for Driving Innovation in Government
We need new criteria in government job circles. We must look for and reward innovative thinkers and realize that performance is not a zero-sum game. We must look for ways to engage in continual learning on the job, recognizing that this is a key component of innovation and creativity.
Software Defined Network (SDN): Most People Miss the Point
I get asked about software-defined networks (SDN) quite often and at this point I sort of expect that most people have no idea what it means. Yeah they can explain that SDN stands for Software Defined Networking, but then they quickly go on a rant explaining the virtues of OpenFlow[1] and how managing physical switchesRead… Read more »
Trump’s Presidency and Public Health: What’s Next?
Donald Trump’s presidency brings along with it a Republican majority in the House and Senate, concern over the Affordable Care Act (ACA) and the impact of his presidency on global and public health