Want Inclusion? Improve Your Connectional Intelligence
A road map for individuals and organizations who want to find their path to inclusion through connectional intelligence.
Finding Team Strengths
How can we harness the unique strengths of these workers to maximize the impact this new team will have on the mission of the agency while minimizing their weaknesses?
5 Ways to Be More Active at a Sedentary Job
Ever feel like you spend way too much time sitting on your bottom and not enough time up and about? There are many simple ways to add activity into your daily work routine. Keep reading for five ways to stay active even at a desk job!
Becoming a Change Leader – Building Guiding Coalition
Regardless of our position or experience, we all have blinds spots. We all have assumptions and beliefs that filter how we see the world. Without help from others, it’s nearly impossible to overcome our blinds spots.
Your Guide to the Dreaded 360 Degree Assessment
If you want to improve your leadership skills, you need to know how you’re perceived by the people around you. The best way to do that is through a 360 degree feedback survey.
Considering CRADAs
Created through the Federal Technology Transfer Act of 1986, Cooperative Research and Development Agreements (CRADAs) have been helping the government benefit from emerging technology for years.
How Authentic Appreciation Can Improve Staff Morale
We’ve found that one very effective way to make government employees’ daily lives better is to teach them how to communicate authentic appreciation to one another in the ways that are meaningful to each individual.
Leveraging Differences
If you are going the leverage the differences in your organization, you must acknowledge they exist.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
4 Ways to Attract and Keep Federal Employees—Including Millennials
There is no question that the federal workforce needs to attract diverse and talented people so the U.S. government is positioned to tackle the complex issues facing our country. That includes millennials. There are four key steps the next administration and Congress must take to ensure millennials consider public service as a career option and… Read more »