What’s the Deal With Customer Service in Government?
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
5 Ways to Make the Most of Your Mentorships
In GovLoop’s recent webinar, “Making the Most of Your Mentorships,” we explored tips and tricks for nurturing mutually-beneficial mentor relationships.
What’s Ahead for Government Technology in 2018?
Blockchain and chatbots and AI. Oh my!
Cloud Transformation Might Be Easier Than You Think
Cloud transformation can seem daunting. But what if you knew that your agency was working with companies that could simplify the process?
Enabling IT Modernization with Identity Access Management
At GovLoop’s Gov Trends Virtual Summit, we heard from Nadav Benbarak, Director of Industry Solutions at Okta, and John Harrington, CSRA’s Chief Architect supporting the Office of the CIO. They explained how identity and access management (IAM) can play a central role in every technology strategy agencies must embrace to modernize.
How Collaborative IT Consolidation Empowers DOI Employees
Larry Gillick, Deputy Director of Digital Strategy at the Interior Department, is on a quest to champion good ideas and processes — no matter where they come from.
How Gov Can Personalize Online Citizen Services
With more people consuming information online than ever before, governments must find ways to modernize their citizen experiences.
The Trick to Effective Communication
At GovLoop’s recent GovUp, a new series of after-work career and leadership development workshops, we heard from Leadership Coach Andy Gingrich. He explained how “the secret sauce of requests” can help transform communication, even in the most confrontational of situations. He also walked us through an exercise to prove it.
Using GIS to Tackle Fraud and Abuse
Each year, government agencies lose billions of dollars due to fraud, waste and abuse. Government agencies tasked with fraud prevention are increasingly turning to geographic information system (GIS) platforms — utilizing maps, geo-enrichment and sophisticated data analytics — to tackle fraud, accurately identify patterns and problem areas and improve organizational efficiency.
How Predictive Cost Analysis Can Improve Asset Management
Learn how predictive cost analysis has helped the National Nuclear Security Administration better manage aging federal infrastructure.