Digital services can transform the way people interact with government. Instead of waiting in a long line to update a driver’s license, get a building permit, or access government benefits, those activities can happen online. But for digital services to be truly revolutionary, they must be accessible to everyone . Accessibility can mean a lotRead… Read more »
The past three years ushered in the widespread adoption of remote and hybrid work and, with it, increased reliance on digital tools for collaboration and access. But the shift to those tools does more than just make work-at-home easier in a crisis. The digital workplace is anywhere and everywhere, and it’s building agency cultures thatRead… Read more »
The imperative for agencies to transition to digital records management is clear. Data, often dubbed the lifeblood of government operations, is underutilized due to poor management or redundancy. With digital records on the rise, agencies must adopt a comprehensive and secure approach. This was the focus of a recent GovLoop virtual event titled “Transforming DigitalRead… Read more »
In a recent GovLoop event, experts shared how to overcome automation adoption challenges and highlighted potential benefits for government. The good news first: “Robots are never going to replace us,” said Lester Godsey, Chief Information Officer for Maricopa County. Instead, automation promises to make government IT more efficient, and government agencies more responsive. Explore theRead… Read more »
Ever since the Biden administration issued an executive order on transforming federal customer experience (CX), agencies have been exploring ways both to measure and improve CX. There are a wide range of CX-focused solutions on the market that can help agencies make headway. But there are also some less obvious tactics or mindsets that canRead… Read more »
Emerging technology can be a whirlwind. Every day, there’s a new software solution or exciting device with innovative capabilities. There are endless ways to improve your work through technology investments. But how do you choose and prioritize? What’s even out there? At a recent GovLoop virtual event, government and industry leaders shared their experiences withRead… Read more »
At long last, government agencies are getting some real financial support for their modernization and transformation initiatives. Congress is providing significant funding for updating or replacing legacy systems, with a focus on both improving the security of government systems and delivering better services. The challenge now is to make sure those investments pay off byRead… Read more »
This new e-book explores the common challenges agencies face as they set out to improve customer experience and service delivery. You’ll learn strategies and best practices for elevating the citizen experience.
In this e-book you will learn how to avoid data silos, enhance collaboration and make data more readily available for key stakeholders. Download your e-book, How to Make Data a Collaborative Undertaking now: Brought to you by:
If you look at the most acute challenges facing government agencies, automation is a critical part of the solution. This playbook explores how automation can meet your agency’s needs and details how your agency can go about becoming an automation-first organization. Download now: Brought to you by:
How government employees experience their workplaces directly impacts the way they serve the public. Relationships with supervisors and colleagues greatly shape whether that experience is positive or negative, but that isn’t the full story. In this resource, we explore how you can use technology — infused with human-centered design practices — to elevate your workRead… Read more »
This playbook explores five ways agencies can establish an employee sensitive environment that recognizes and cultivates talent for the good of employees and agencies alike. Download your Playbook, Rethinking What Government Employees Need to Succeed, now: Brought to you by:
Your readiness checklist to help you confidently prepare for the NARA’s electronic records mandate. Download your checklist, Meeting NARA’s Electronic Records Mandate, now: Brought to you by:
Resilience can empower people, processes and technology to adapt to internal and external changes, whether planned or unexpected.
Get your free copy of this worksheet to assess your city’s level of optimization; then view the corresponding results for recommendations, resources and next steps.
Check out this new report to examine the shortcomings of traditional learning systems, and how a platform of specialized solutions can make a big difference in engaging users, improving learning and retention, and in turn, improve job performance.
Learn how the Iowa Workforce Development agency kept things running smoothly during the pandemic.
Check out this new report to explore the results of a recent survey of public servants (69% of whom are state and local employees) on their perceptions of customer experience (CX) and how digital transformation and cloud can support CX improvements.
Get your free copy of this printable worksheet to help you assess the maturity of video operations at your agency.
Our worksheet will help you understand what kind of data requests you might handle and how an electronic discovery (e-discovery) solution can help.
The following worksheet was adapted from the federal government’s Login.gov website, and it outlines key questions to ask before implementing an identity management system.
You hear it all the time: Governments are going digital. But what exactly does a digital transformation entail? Digital transformation can be defined as a way to enhance employee functions or citizen services so that users can easily access them from anywhere, at any time and with any device. It’s about doing, and chances are yourRead… Read more »
You deserve a simple breakdown of the new digital coworkers that you’ll see filtering into your offices. As such, GovLoop, produced this report, “Emerging Tech of 2019: In Brief.”
Read exactly how the county used digital signatures and services to boost productivity and improve customer experience in this GovLoop case study.
Learn how Rhode Island’s Office of Innovation is using digital transformation to promote digital equity and foster cross-agency collaboration.
This GovLoop In Brief will explain why DevOps is taking root in agencies and what components you’ll need for a successful DevOps implementation.