Want to Improve CX at Your Agency? Learn What Makes You (And Others) Tick
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
They shared their thought process for fostering competencies around data-driven customer experiences for digital services, plus more.
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
Finding qualified customer experience professionals for government agencies continues to be a great challenge.
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.