Top 5 Elements of EX Moments That Matter
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Posts Tagged: employee experience
Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
To Help the Public, Give Your Own Staff Better Digital Tools
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Get Ready for 2023 by Focusing on Talent
It’s time for agencies to set their sights on recruiting and retaining talent in 2023. How can they do that, when employees are getting choosier, competition is getting tougher and agencies are struggling with digital services?
Ensure the Best Work Experience All Year Long With the Federal Employee Viewpoint Survey (FEVS)
Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.