Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.
Your best ideas may not be your own — and that’s a strength. Discover how collaboration and crowdsourcing in public institutions are driving innovative solutions by tapping into diverse perspectives and collective brainpower.
Helium has emerged as a promising contender in the quest for clean energy solutions and plays an important role in quantum computing and other industries. Here are helium basics that government employees should know.
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »
The AI factory process now includes two new ways, or MVPs, that demonstrate the product’s value to a user.
Doing absolutely nothing — just being present in the moment and practicing mindfulness — can be good for you.
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
Even the most high-performing teams can benefit from an occasional “tune-up” to ensure continued collaboration, communication and skill-building.