At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
Online Surveys & Market Research
As many of you know, the birth of my first child (a boy!) is imminent. We just crossed the 39-week mark yesterday and we are just buzzing with excitement in the Krzmarzick household. So I set up a Twitter handle for him already: @WizKidKriz And, of course, I am planning to create a GovLoop profileRead… Read more »
This weekend I attended the rather fantastic Open City Workshop in Edmonton, Alberta, Canada. If you don’t know much about what’s happening in Edmonton, you should probably check out Adriel Hampton’s recent post on the critical mass for awesomeness that’s happening there. There’s a innovative team at work in Edmonton which is a great modelRead… Read more »
As you may have heard last week, Google announced that they have added ‘Auto-Captions’ for all videos on YouTube. Google’s hope is to increase its user base and has chosen to focus its attention on accessibility with hopes that users with certain disabilities will leverage the site and find it useful. The reality is thatRead… Read more »
It seems we’re regularly being served additional reminders about the way we sometimes use social messaging to our detriment, and with increasing frequency, how it is sometimes being used against us. Consider the Janine Krieber kerfuffle, where the wife of former Canadian Liberal Party leader Stephane Dion criticized the current state of the party inRead… Read more »
[Note: cross-posted from http://cpsrenewal.ca; also there are some good comments worth checking out on the website directly] [Warning, long post ahead …] Like any writer, I try to explain the general context around which I am writing and conclude with an argument based on that explanation. This article started getting away from me in termsRead… Read more »
If you haven’t already heard (and if you haven’t I assume you live under a rock) Google is going to compete with the likes of Facebook and Twitter with the soon to be released “Google Buzz”. Since Google has yet to activate “Buzz” within my Gmail account, I will save my opinions as it relatesRead… Read more »