As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
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The federal government announced a new initiative on Friday that moves shared service missions into central offices to standardize purchasing.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Modern technology can make these aims attainable when the right solution is found, bridging the gap between government and a segmented population.
An audit found that the mission, goals, and objectives related to FedRAMP were unclear, which made it difficult to measure the program’s success.
The Office of Personnel Management (OPM) could see its responsibilities and workforce siphoned off to other agencies over the next few years.
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
At the General Services Administration’s emerging technology symposium, speakers explained how to select, initiate and maintain an RPA project.
The MGT Act has revamped national efforts to upgrade IT systems, but there remain fundamental questions about the government’s role in technology.