On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
Oracle recently hosted the Oracle Public Sector Virtual Summit which included several presentations, online chat discussions and virtual exhibits focused on helping public sector organizations optimize service delivery in a more efficient, cost-effective manner. In case you missed it, or want to view something again, you can check out the full event on-demand by clickingRead… Read more »
For government organizations facing budget cuts, limited IT resources, and rising citizen expectations, efficiency is the name of the game. Many are turning to the cloud as a way to deliver technology capabilities more quickly and cost-effectively. In fact, cloud computing is expected to account for roughly 20% of the overall global IT market, excludingRead… Read more »
Organizations are creating, storing, and managing more data than ever before. At the same time, over the last few years there has been a huge push for more transparency, collaboration and accountability in the public sector. In the mobile era citizens expect government to meet them in the middle by providing relevant public information anytime,Read… Read more »
This year many organizations were looking to transition to cloud computing to find cost savings and new efficiencies. With the launch of FedRAMP and agencies challenged to take a “cloud first” mentality, cloud adoption increased in the public sector. Follow along here by viewing GovLoop’s Year in Review Guide, our related blog series, and podcasts.Read… Read more »
This is the time of year that air travelers are faced with long security lines, flight delays, missed connections, and long treks home to spend time with family for the holidays. A recent case study from Oracle identifies that the Columbus Regional Airport Authority (CRAA) has cut unbudgeted carryover costs for capital projects by 88%Read… Read more »
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
Earlier this month, GAO released a report highlighting progress on the E-Government Act. The report provides on some insights about the history of the E-Government Act, and some useful information for agencies going forward. The E-Government Act was signed into law in 2002, with the intentions of making information more accessible for citizens on theRead… Read more »
As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had theRead… Read more »
Remember the Federal Data Center Consolidation Initiative that came out in early 2010? I sure hope so, because there has been a lot happening in the government space. In fact, GovLoop hosted an event earlier this year which included a very robust conversation. It was so popular and education filled, we are bringing it toRead… Read more »