A well-designed leadership development program is essential to identifying, attracting, filling, and retaining employee leadership. By using a consistent talent management program at all levels across the organization, future leaders are developed fruitfully. Leadership programs truly shape the success of business processes like hiring strategies, employee development, and career succession planning. Did you know thatRead… Read more »
From the fiscal cliff to the current sequester, government agencies are operating in a period of fiscal uncertainly. At best agencies will have flat year-on-year budgets, barely keeping up with the rate of inflation. At worst agencies will face deep budget cuts. While many agencies are already reducing waste, cutting back on training, and increasingRead… Read more »
Providing an exceptional customer service experience is a key element of running any organization, from large corporations to non-profits to government agencies. Government agencies have to deal with issues raised by the public every day and be able to respond to constituents in an efficient manner. While seemingly a straightforward task, customer relations is aRead… Read more »
How to Accelerate New Employee Productivity Accelerating a new employee’s productivity rate is a goal that every agency strives to achieve. The onboarding process involves many time consuming elements. Everything from preparing new-hire paperwork, to ensuring equipment is ready on time, and reducing the onboarding cycle from days to minutes can help your agency saveRead… Read more »
“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »
In good times, trimming operational costs is an ongoing goal. In tough times, it’s a necessity. Regardless, recruiting occurs at all times, good and bad. Growth increases personnel numbers in good times, and opportunistic or replacement hiring occurs when budgets tighten. By using creative recruiting strategies in synergy with the latest technology developments, you canRead… Read more »
“Gone are the days when interacting with customers (or the public) was primarily a human experience—face to face, on the phone, in a store, or at an event.” – Oracle Executive Briefing The mobile era, where more and more people are accessing information via their smartphone or tablet, has changed how government interacts with theRead… Read more »
Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly, easily, and many times, on their own. Furthermore, they want to interact with organizations in a variety of ways including social media, phone,Read… Read more »