I was interviewed by an interesting website called OurBlook this week. I’m sharing the text of the interview with GovLoopers as I’d welcome any feedback or comments on my perspective. I always find these questions on trends, etc. to be difficult and open to a lot of interpretation. Lately, I’ve been more concerned with tacticalRead… Read more »
Hi guys – I’ve been away for a while due to a new little project I’ve immersed myself in… while we have kept putting off the need to redo our website as we focused on delivering really challenging projects for the past few years (Abu Dhabi permits portal, Houston migrated off a mainframe in 90Read… Read more »
For the past month or so, I have been working on a bunch of resources to help the Federal Government and other government agencies get started with Gov 2.0. Many of you on govloop may have already started down the Gov 2.0, but I had found that many agencies were asking for: – Web/Gov 2.0Read… Read more »
If you’re in the web world, you’re probably familiar with cookies – those small files sites drop on your computer for various purposes. They can create privacy problems, so persistent cookies have been effectively banned for 9 years. But persistent cookies can also allow us to create excellent customer service and personalization. Now the ObamaRead… Read more »
here`s the next principle from the practical guide to gov 2.0 – Principle #9 – Design Can Make a Big Difference While in theory, this principle may seem like a no-brainer, it is important when it comes to government 2.0 to keep in mind that small design changes can make a big difference. Taking theRead… Read more »
Here’s principle #7 from the practical guide to Gov 2.0 – Keep Users Connected Social and web 2.0 approaches rely on continual participation. Continual personalized hooks and calls to action keep people coming back and keep people addicted. The trick is to let the application do the work. Think of the emails that you mayRead… Read more »
Today the Hon Kim Carr Minister for Innovation, Industry, Science and Research, annouced the 24 members of the new IT Innovation Council. -quote from media release- “IT will be the principal means to deliver the economic and productivity growth needed to drive innovation across the entire economy,“ Senator Carr said. “IT is critical to Australia’sRead… Read more »
Principle #4, from the practical guide to gov 2.0, is Measurement Matters To truly ensure the success of your government 2.0 initiatives, metrics need to be clearly defined and measured on an ongoing basis. Metrics are central to being able to plan and strategize efforts and activities in a project. This enables users and communityRead… Read more »
Yes it’s that time of year again, income tax return time and the ATO have once again provided an eTax application. Today on twitter I discovered that a glaring issue which has been a fault of eTax since it’s inception and has not been addressed yet again, is that it only runs on the WindowsRead… Read more »
Author’s note: I’m reproducing this blog from our internal City of Toronto staff webbook blog on web writing. With all the buzz around Web 2.0 technology, it’s easy to forget social media tools allow everyone to “write for the web”. It’s no longer a one way street. User comments are often more significant than theRead… Read more »