The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Dealing with a Passive-Aggressive Coworker
Dealing with a passive-aggressive coworker is hard — but not impossible. Here are ways you can react differently to this difficult situation.
How to Craft the Right Cloud Strategy to Enable Better Customer Experience
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
The Challenges to State and Local Government
To fully reap the rewards of cloud, agencies must consider which cloud offering best fits their existing infrastructure investments, IT skill sets and management procedures
Searching for a Better Means of Data Management?
As government agencies hash out the challenges that come with making better use of their data, first understanding what they have and where to find it is key.
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.