Driving Customer Engagement at Your Agency
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
Improving the Customer Experience by Storytelling with Maps
As our government continues the journey of open data and citizen engagement, finding meaningful ways to share that data and encourage interaction will only grow in importance. Maps are just one way to improve our citizens’ customer experience.
18F and USDS: Should I Stay or Should I Go?
I would encourage federal tech talent to heed that advice and see what happens. A smart, business-like administration will recognize your talent and re-recruit you to your important work of change and dramatically improving outcomes.
How Boston is Using Data to Imagine a Brighter Future
Traditionally, city planning is a sort of members-only club that rarely involves the public. By purposefully getting the word out and engaging citizens at every step, Boston is changing that convention.
Guidelines for A Smooth Transition
The new Administration’s transition team has a challenging few months ahead of them. Learn what you can do as a career civil servant to help out.
Meet the Ladies That Slayed the 2016 Election Cycle
Check out our comprehensive list of every new woman to the House and Senate and learn why they are so awesome.
Combat Complacency by Creating a Sense of Urgency
Everyone is capable of demonstrating urgency, but most organization are filled complacency. Learn for steps to create true urgency.
Creating an Environment for Successful Analytics Programs
The road to achieving tangible benefits is a journey that involves repeatable steps to ensure success. They include the forming, storming, norming and performing phases.
Strategies for Government to Navigate the Digital Future
The digital transformation of government has begun. The major driving forces in this transformation are cloud, mobility, big data analytics, the Internet of Things – and respective security concerns. Learn how your agency can get ready for the digital future.
The Struggle is Real
It’s possible to have a good work-life balance. But how do you get there?