At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
Thank you and congratulations to the winners in the second Social Networking and Individual Performance Drawing! They are: Frank Clay, $10 gift card Tracy Wemett, $10 gift card Zachary DeVoe, $10 gift card L.W., $10 gift card Sorry, there are no more prizes, but you can still express your opinion if you like. It willRead… Read more »
Modern Warfighter full motion video and UAS surveillance, by Donna L. Quesinberry FMV (full motion video) provides infantrymen and women with enhanced capabilities in-theater under ubiquitous conditions during the monitor of urban or rural areas or while attempting to alert, intercept and eliminate hostile elements in a secured zone. Presently, FMV is half-way through itsRead… Read more »
Purpose The following Code of Ethics represents an industry effort to treat consumer data with the respect and attention it deserves. It is a commitment to data stewardship and an effort to educate organizations and Internet users globally of digital data collection and utilization practices. Read the Code of Ethics.
Gadi Ben-Yehuda Last week I linked to an article arguing that crowdsourcing was broken. Here’s one showing how New York is trying to implement it through a program called “Give a Minute.” Twitter and blogging are helping children’s services in the UK. Examples like these should be making it easier to justify the time governmentRead… Read more »
for TRAFFIC! The average Washington, D.C., area driver loses 70 hours a year sitting and inching along in traffic. This ties with Chicago for the country’s worst road congestion. Los Angeles is ranked next with 63 hours lost on what I like to call the “interstate parking lot”. If you want to read more onRead… Read more »
Within the contracting community, the word on the street is that individuals should mention their clearances on their resumes to be more attractive to potential employers. In the context of the job market, this makes sense: a security clearance automatically makes an employee more valuable. Military.com claims that “an established security clearance can increase yourRead… Read more »
The gulf oil spill was apparently enough to cause a government shuffle. It was announced yesterday that 2 new agencies will be made to make sure that energy development is promoted and safety is enforced. According to the Washington Post the 2 new agencies will come out of a split of the Bureau of OceanRead… Read more »
With the freeze of pay in the air, there are sure to be federal employees – particularly soon to be retirees- asking the question (or humming The Clash,) Should I stay or should I go? Managers should not give up hope. Today in their joint “Keeping Talent” report, the Partnership for Public Service and BoozRead… Read more »
A 70-year-old Arcadia resident has passed away as a result of injuries he sustained during a collision on Monday afternoon. The Arcadia Police Department was notified by local hospital staff of the death at about 10:00 am today. The gentleman passed away sometime yesterday with family at his side. Our condolences go out to theRead… Read more »