Staying Social in the Face of Social Media Scrutiny
Agency use of social media must follow general standards of care regarding government conduct. Here’s how.
Citizen Engagement
Driving Citizen-Centric Engagement
A citizen-centric government experience is going to be the new normal in today’s digital world.
When Do You Bring Citizens Into Continuous Improvement Initiatives?
When do you involve the crowd: In the beginning or end of the change process? Texas HHS involves two different crowds at both ends.
Open Data, Open Conversation
Read how the city of Phoenix is opening up dialogue within their community through open data initiatives.
Talking With Your Customers, Not At Them
Collaboration is increasingly a model for customer service, product development, and service enhancement.
7 Tools for Boosting Voter Engagement
Here are a variety of tools your agency or organization can use to increase voter engagement.
Harness Your Data’s Power and Meet Customer Needs Through Web Apps
Web applications, which present information in visually appealing and interactive ways, are a great way to serve the needs of many customers. These apps allow you not just to open up your data, but to present it in a format specifically designed for a particular customer segment.
5 Tips for Hosting Webinars that People Actually Want to Attend
Short of bribing them with contests and giveaways, here are five ways to make sure that people actually want to attend the webinars you host.
Social Media Action Plans: Where There’s a Plan, There’s a Way
Social media can’t happen in a vacuum. We are way past that phase. Bake it into your everyday work, and plan accordingly. Where there’s a plan, there’s a way.
Turning Mobile Phones Into Citizen Engagement Portals
This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here. Teens and young adults are often accused of being addicted to their phones, but they are not alone: 90 percent of Americans own a mobile device with text messaging capabilities. And more than 60 percent own aRead… Read more »