With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
You’ve hosted open houses, you’ve ask questions on social media, you’ve created an online feedback form. But you’re still not getting the community engagement you want – and need. You’ve built it, but they’re not coming. Here’s what you might be missing.
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
Looking for a better way to engage with the population? Try text messaging campaigns to foster better citizen engagement.
It’s said that cities are the new states. It’s for this reason we’re having conversations with city strategists who are experimenting with new ways of better engaging citizens. We’re recording a series of conversations with people interested in future cities on November 17 in San Francisco. We’ve an award winning documentary cameraman. All the conversationsRead… Read more »
Many agencies struggle with leveraging agility to better engage their citizens. Check out what these experts have to say about how your agency can stay agile while efficiently updating the web and citizen services.